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About Us

Queens Medical Centre was established in 1996 by Dr J Emery Cooper. On 1st April 2014 Dr Cooper retired from the NHS and Queens Medical Centre merged with The Pagoda Surgery. The new Partners, led by Dr Frances Bates, will continue to provide a comprehensive range of NHS services to the communities of Richmond, Ham and Petersham. Details of the practice’s catchment area are available from the reception desk. The practice is approved for family planning, maternity care, minor surgery and child health surveillance.

How To Contact Us

109 Queens Road, Richmond, TW10 6HF

Tel: 020 8255 1144

Fax: 020 8255 0300

Opening Times

We run a full appointment system. The surgery is open from 08.30-13.00 and 14.30-18.00 Monday to Friday. Our GPs consult as follows:

Monday 08.30 - 12.00 14.30 - 18.00
Tuesday 08.30 - 12.00 14.30 - 18.00
Wednesday 09.00 - 12.00 14.30 - 18.00
Thursday 08.30 - 12.00 14.30 - 18.00
Friday 08.30 - 12.00 14.30 - 18.00

The practice nurse runs dedicated clinics between 09.00-12.00 Monday to Friday and between 14.30-18.00 Tuesday and Thursday. Sister Raubo sees patients by appointment and can offer a daily triage assessment for patients Monday to Friday mornings. All clinics are strictly by appointment only. Our administrative office is closed between 13.00-14.30 daily.


Dr May Lwin (Female)
Dr Amber Akhter (Female)
Dr Simon James (Male)

Disabled Access

There is disabled access into the practice with all clinical rooms (other than the counselling suite) being located on the ground floor. The disabled WC is also located on the ground floor.
Prams and pushchairs should be left outside of the practice in the ‘Pram Store’ located at the practice entrance.
There is ample free parking opposite the practice. Please do not park directly outside the practice or in the driveway.

The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.

The Practice at a Glance:

  • Nurse-led triage
  • Healthcare Assistants
  • In-house talking therapy
  • In-house physiotherapy
  • Named health visitor
  • 'Book on the day' and advance bookings of appointments
  • In-house minor surgery
  • In-house ECG & 24-hour B.P. recording
  • Shared antenatal and postnatal care
  • Child immunisation
  • Online services including registration, prescription requests and appointments
  • Stop smoking clinic
  • Alcohol and weight management advice
  • Contraception and sexual health

Register Online

The practice is accepting new NHS patients. You can register with the practice online.

Book an Appointment

Book your next doctor, nurse or blood test appointment online.

Order a Prescription

Order your medication online.

News & Notices

View our latest news and notice.

Personal Details

It is important you notify us of any change of details as soon as possible.

Contact Us

Contact detais for the practice.
nhs direct Change 4 life Patient UK

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